Refund and Exchange Policy
Items purchased from our online store can be sent back for exchange. you can contact our customer service if you wish to send the items through courier.
mystone.pk allows its customers to exchange the purchased items subject to conditions. The exchange of item will be allowed if:
- The customer has submitted a request for exchange (via email, phone call, SMS or WhatsApp) within 3 working days of receipt of the purchased item;
- The customer in his/her request for exchange has stated the reason(s) why he/she wishes to exchange the item;
- The item is in its original packing and the price tag is intact;
- The original invoice of the item he/she wishes to exchange is sent along with the item
- mystone.pk has the right, at its the sole discretion, to accept or deny the request for exchange.
- Upon the acceptance of request for exchange, the customer will be notified by our customer service.
This exchange policy does not apply to orders to be shipped outside Pakistan
mystone.pk strictly follows ‘NO refund’ policy. The option of cashback is not available. The Exchange Policy will be applicable once the customer has placed the order and has received the parcel or payment has been processed.
Damage & Claims
The exchange of Damaged item(s) will be allowed if the item(s) received has any kind of manufacturing defect, shipment of wrong size or wrong item. The complaint has to be raised within 3 working days along with paper invoice (via call, message or email) after receiving the parcel. The customer service team after reviewing the request will issue a coupon of same value valid for online store ONLY, which can be used to buy item(s) in future.
Please allow one week for the processing of damage and claims.
Contact us at Email: firstname.lastname@example.org or whatsapp: +92 326 2200013 for questions related to refunds and returns.